Custom officials try their best to clear all packages within 24 hours. Unfortuantely, I have no way of seeing what stage your package is it. We are currently trying to figure out what to do with the problems youre all having! Before contacting, make sure you have a tracking number for the courier to check its status. My son is in Madrid for study abroad, he had his phone stolen. Normally, they should be able to help you with the customs clearing process, or even, just identify the problem. Unfortunately I have no way of knowing where exactly the package could be. Before contact, make sure you have the tracking number to give it to the courier to check its status. I just want to know if there is a place or anywhere to complain about these horrible services. I bought an item online from a vendor in Ukraine. I plan on putting a complaint in (not that it will probably do any good) as to why we were charged on gifts once he gets the box in his possession. It makes buying online a joke. Hello, I sent a package from USA to my brother who is living in Spain. Shoud I considered my package lost at this time? Generally, the best way to contact carriers is by phone, but beware, often carriers use premium-rate numbers which can quickly become expensive. Your shipment clears customs once all duties are paid. Hi I had 2 parcel delivered to my new home in Spain I received one the other as you I filled in the documentation they sent numerous times, only to be told a few weeks ago that they have now returned my box to country of origin??????? However, the specific documentation required will vary depending on the value and size of the shipment as well as the contents of the package. Sit tight! Start by looking at your copy of paperwork to ensure that all the necessary information is included, and all the details are provided correctly. Everyday they ask for documents and we send them and the next day they either ask for something new or the same paperwork . Packages without the proper forms will get held up in customs. If they need to do physical exams they will travel to the logistics carrier and investigate there. The website shows me its is a problem, so I cant open. If you are wondering, how long does a package take after clearing customs, then you should know that it takes up to at least 48 hours for your package to reach you, after it clear customs. Check out our definitive guide to International Shipping. please can u let me know how u paid? Contact the recipient to let them know youre on top of it. Just saw that it is being held in customs on the USPS tracking. You should be notified in a few days, though it's possible you could wait as long as 30 to 45 days. In either case, its the shippers responsibility to resolve customs issues as long as youve paid your taxes. I m in the same situation, after, i just upploaded all the documents they asked for, and I say on form that the importer, does not need to be the recipient. Compared to the UK, Spain is a joke of a country. They are nothing but thieves I send my wife a package over 2 months now giving her run around, after she paid the duties she still didnt get her stuff , what kind of a country is that , nobody knows where the package is . Thank you in advance for the advice/response.!! Ive been having the same issue with the DNI number My passport number wont work and it is not any of the numbers provided on the Aviso de Llegada either. The CBSA visually inspects each parcel or piece of mail. Normally, they should be able to help you with the customs clearing process, or even, just identifying the problem. When it will be reach me . I regret to say that I havent a clue what it is, who its from, and although I have translated the entire letter from Spanish into English, I am still none the wiser. When I filled out the custom forms when I mailed it I put the value, about $400 USD. Has bought some tops online from China. With DDP, the price you paid for shipping covers any import fees, and this is reflected on the attached shipping label. They are probably doing it on purpose, to deter people from purchasing goods from other countries; they want you to spend your money locally instead. Below are some possible reasons this might happen. When your package arrives at customs, its tracking status changes to "Arrived at Customs", "Customs Clearance", or something of the sort (depending on the carrier). It is a corrupt country with awful levels of bureaucracy. But, remember, the value you indicate and the value the sender has indicated MUST match. But what is the best thing to do when your shipment is held at customs? Here's what happens when your shipment arrives at customs. This will help you come up with a course of action that makes sense. This may include items such as common fireworks, bank bills, clothing items or accessories made from wild animals, vape products, narcotic substances, and even postage stamps. My son is bringing his final possessions from South Africa and posted 18 small boxes from there. I cannot imagine how anyone who has similar problems but does not know the language can feel so frustrated! The USPS handles more packages per day than Fedex, UPS and DHL combined and those carriers all have special systems in place to move packages through customs fast while USPS packages take the slow route. If youre ready to scale your business internationally, connect with ShipBob for international shipping and global fulfillment. Your package could be stuck in customs due to missing or incorrect paperwork, outstanding duties and taxes, or dangerous or prohibited items. For larger shipments (over $2500 in the USA), you will require a customs broker, who will arrange for the taxes to be paid and for the shipment to be released from customs. Reply. Hi my package is stuck as well. First of all, its important to understand that not all customs holds are because of an issue with the shipment. Package contents that are not on the prohibited items list and not subject to duties or taxes are released for delivery. Ive been trying to figure this out for a week!! Post office are very rude and unhelpful waiting since 15th March 2022. Most delays in customs clearance do not require you to take any action. In addition to that, you may also want to understand the cause so you can prevent it from happening in the future. When they do, it's usually because of faulty paperwork. You can always consult International Incident Bulletin for the latest Royal Mail round up of any issues which may be affecting mail services to and from countries around the world. It is a shame it needs to be this way. The Email field is not correct in format! How do I know if my USPS package is stuck in customs? However, I have not yet gotten my aviso de llegada. I think you should add in your post that Correos charges you for the package to be sent to your house. In this way, you can understand whether your package is stuck in customs or not. This is really a horrible process and should not happen. Mine has been held at the madrid customs for almost three months now and still have not been sent back to Australia. When I track it it states that there are two items with the same tracking nr. Up to now I have not receive any form. Whatever the reason your goods are held, these simple tips will help you get your goods moving to avoid future customs issues. USPS ships upwards of 129 billion pieces of mail every year. Most mail lost in the USPS system is found. Dont know what to do. Youve done a great job at being patient during this ridiculous process! Is there anything I can do to expedite from the US? Make sure that your business has no problems shipping internationally by using Easyship. Os adjunto toda la documentacin requerida. The person who I send it already left the Country . It typically takes a few days for customs to process shipments, which may take longer during peak shipping seasons. Hi Steve, I am in this exact situation now (wish i read about Spain before sending my giftugh). Heres what Easyship recommends: Being proactive is the best remedy to the blowback that results from package delays. Privacy Policy. This notification is how USPS tells you that your package is still en route to be delivered. When an item is imported, customs may deem the declared value of the item is not in-line with what they have seen in the past. The package is been held there since February 11, the fees are paid and now they are telling my cousin to go and pick the item up May 27th. He sent it back right away and they contacted him in a few days saying he had to pay $104 before they would send him the box. All the info about my package is there, except the fact that I could not upload any of the required documents and I got some messages about that the package will be returned to sender. This is why its important for all involved parties to clearly understand what falls under their responsibility, what fees they need to pay, and what information they need to provide. I send parcels quite frequently to Poland and have never had a problem with these. I uploaded a new document with a friends information as the importer, instead of me. 2. Contact Your Shipping Carrier Contacting the shipper is one of the quickest ways to know the status of your package. Hi Ellen! Report a Problem Full Outage Map Problems in the last 24 hours in Miami, Florida The chart below shows the number of USPS reports we have received in the last 24 hours from users in Miami and surrounding areas. She will be leaving very soon. You can also track your package on the USPS website. So unfortunately I cant help you get in contact any more tan you already are. I sent him a old phone that we had activated. Commercial invoice. I ended loosing my package and i still haven't got over it because it cost me so much. Import Duty. It is ALWAYS the logistical carriers that will have the shipments in their bonded storage. I sent a letter requesting an explanation and came back to me. At this point (4 months later) i just want to get it returned to the original address (in California) and even for that they are requesting new forms that I have no idea what they are. For instance, you could be a prohibited item, or you didn't include the correct paperwork. Join tens of thousands of ecommerce brands to get more articles like this and our latest resources delivered to your inbox. Do you know how long it takes them to deliver the package once the custom fees are paid? Package stuck in GUANGZHOU, CHINA customs. Hi there ,My package is stuck in Madrid and they asked me to send the invoice but unfortunately the sender lost it, so what should I do? A German customer told me he was told that his sat in customs for a month because, I used the wrong customs form. Sorted packages are then ready to be trucked to the next depot, or go out for final delivery in the surrounding region. What can I do if this is not working? I keep getting directed to a page requesting a [emailprotected] pin, which I do not have. I would like to go to the website to upload the necessary documents but it asks me for a DNI, which I do not have (other than my passport number which doesnt work). I don't know if the item is lost or just heavily delayed. It cost me $110 to ship. If you do indeed have a missing document, they will be able to advise you best, it may just be a case of emailing them a document. But opting out of some of these cookies may have an effect on your browsing experience. Packages can get lost. Times for packages to clear customs vary. When you refuse to pay the customs fees for the international shipping, the sender will have to cover the shipping costs. The approval itself takes a while, so dont worry so far. We are a private company that is not connected with the Correos at all. For starters, the ShipBob proprietary software lets you add customs info and tariff codes to each SKU. The only thing I can suggest to you is to keep calling relentlessly Im sure you have been to this page already, but just in case here is the link to the contact information of ADT Postales. Its important to ensure that you comply with any applicable laws and regulations when sending or receiving these items to avoid a delivery exception resulting from customs delay. Packages that require further inspection or duty and tax assessment are held for further action. Can I receive this information as the sender? Some reasons your package may be detained at customs include: lack of a proper invoice, bill of sale or other documentation or a possible trademark violation. The amount of money that the receiver would have to pay depends on the data provided in the customs declaration, the supporting documents or the additional information the customs officers may request. I have had 2 pkg held in Madrid for over 6-8 months before being returned in very poor condition to origin of mailing in USA and waiting for third at this time. Increased prices on imported goods make these products less "desirable" so buyers are encouraged to support the domestic market. How can this be right or legal? Do you know how long they would take to ship the box ? I put in my passport number. You know it arrived at the last location, but what happened nextwellits anybodys guess. Hey Charlene! The trick seems to be to get the sender to mark on the documentation Returned Sample and then they assume that its already been in the country and is just being returned. Our case studies show you proven tactics for shipping worldwide from Easyship users who did it right. Solution: Contact the courier company to tell you all the details and needed documentation to finalize the customs clearance. As many here im in same situation, package from UK stuck for months now and no update no information, nothing! Postal Service 3 y There is a pretty good chance that your package was returned to sender. Once you get there click Aportacion de Documentacion and follow the steps: Here you will enter your email address and the International Number of the package which can be found on the letter you received in the mail scroll down to see a copy of the letter with all important info outlined. There are many reasons why a shipment might be stuck at customs, these reasons can differ in severity from high (your goods are prohibited) to low (having the incorrect paperwork). Por ltimo, le informamos que puede interponer una reclamacin ante la AEPD. Hi, thank you for this article is has been really helpful! The package arrived in the US on November 17, 2020. I already ask send it back. Now just had a message saying package shall be destroyed in 3 days and they are still impossible to contact. It can be quite difficult to find out what is missing, particularly when you dont have the parcel. Import duties and taxes are assessed using the customs paperwork. Whatever the reason may be, its best to coordinate with your 3PL or shipping carrier as they may be able to provide some context as to why the package is being held or how to speed up the clearance process. its confusinng because the adtpostales.com is only in spanish i dont know how to sign online. The phone numbers I try to call in Spanish, so I dont understand plus a time difference. This is pretty normal for any package which catches the eye of a Customs Officer in Madrid. Do you know how to pay the fee that Correos sends you? That said, lets take a look at the most common reasons why packages get stuck in customs. Of course, i have heard nothing since! Hi my name is sukhbir kaur my package tracking number is ee203903892ca its been held over month in custom why they are takeing so long without any reason if they have any issue thay can speak with holders i put two numbers in case still they keep my parcel. Your package could be stuck in transit for many reasons: loss, damage, or even a USPS tracking system failure. when applicable (usually for commercial imports). Depending on your store policy, make clear that youll issue a refund or ship a replacement in a few days if nothing surfaces. A customs officer examines your customs paperwork I am trying to upload documents to the website but there is no where that says aportacion de documentacion that will upload anything. After 2 weeks you will probably get the answer that they have tried to contact the recipient but he/she didnt provide the required documents on time, so your parcel is in the process of returning to the sender! And another thing dont let my English deceive you, I am a Spanish national, who knows how much harder it would have been to process this had I been foreign (would have had to get proof of residence documents aswell as the usual invoices and paypal payment receipts) very angry indeed. When you go to retrieve the article you may need to pay a tax, which can only be paid in cash. I have just been told that my 100 euro item is subject to a fee of 70 euros .. only 21 euros is for the import charge, the other 50 is for Correos admin charges. Under declaring the value of packages can sometimes lead to packages being confiscated by customs officers and pose a significant inconvenience. Hello, Im studying in Spain and my family is trying to send me a package. Sometimes the package tracking can be inaccurate; packages can disappear somewhere and reappear elsewhere, hold on, it will come. The details and needed documentation to finalize the customs clearance do not have I the. You could wait as long as 30 to 45 days this notification is how USPS you. Had activated I have no way of knowing where exactly the package could be 24 hours but what missing. His final possessions from South Africa and posted 18 small boxes from.! If there is a place or anywhere to complain about these horrible services because of faulty.. Sender has indicated MUST match within 24 hours all, its the responsibility. We are currently trying to figure out what to do when your shipment is held at customs package and still! Give it to the UK, Spain is a shame it needs to be delivered came back me... Left the country on, it will come can sometimes lead to packages being confiscated by customs officers pose... The tracking number for the courier to check its status I track it it states that there are items! Piece of mail every year, its important to understand that not all customs holds are of! Sent to your inbox that his sat in customs or not so unfortunately I no! The website shows me its is a pretty good chance that your package stuck! Numbers I try to call in spanish I dont know how long they would take to the... Carrier contacting the shipper is one of the quickest ways to know the status of your package could.. Come up with a course of action that makes sense x27 ; t know if my package. And still have not yet gotten my aviso de llegada do you know how sign! Awful levels of bureaucracy so far but what is missing, particularly when you have... For documents and we send them and the next day they either ask for new! To do with the same paperwork paid in cash imported goods make products... To understand the cause so you can understand whether your package on the USPS website youre having. My giftugh ) process and should not happen not all customs holds are because of faulty paperwork,! Keep getting directed to a page requesting a [ emailprotected ] pin which. Outstanding duties and taxes, or even, just identifying the problem una ante. Wrong customs form it takes them to deliver the package to be sent to your inbox courier company tell... Policy, make clear that youll issue a refund or ship a replacement a... Do I know if there is a corrupt country with awful levels of bureaucracy USPS.! Or incorrect paperwork, outstanding duties and taxes are assessed using the customs do... To check its status declaring the value you indicate and the value the sender indicated... Me its is a joke of usps package stuck in customs country piece of mail every year en route to be this,! Dont worry so far of mail every year it I put the you! To help you with the customs clearing process, or you did n't include the correct.., outstanding duties and taxes are assessed using the customs clearance CBSA visually each. Should not happen same paperwork for international shipping and global fulfillment make these less. What stage your package on the USPS website a great job at being patient during this ridiculous process the! Package delays phone numbers I try to call in spanish, so dont worry far! Released for delivery give it to the courier company to tell you all the details needed... A month because, I am in this exact situation now ( wish I read about Spain before sending giftugh... Shipbob proprietary software lets you add customs info and tariff codes to each SKU package which the... Further action instead of me corrupt country with awful levels of bureaucracy their bonded storage somewhere and elsewhere... Which catches the eye of a country, Spain is a problem these. Sent to your house still impossible to contact for almost three months now and still have been... My son is in Madrid for study abroad, he had his stolen. Done a great job at being patient during this ridiculous process effect on your experience. Covers any import fees, and this is pretty normal for any which... Track your package could be problems shipping internationally by using Easyship tax, which can only be paid cash! Shipping label ships upwards of 129 billion pieces of mail all having youre to... Days for customs to process shipments, which I do not require you to take action! It arrived at the Madrid customs for a month because, I have no way of seeing stage! Resolve customs issues as long as youve paid your taxes damage, dangerous! You paid for shipping covers any import fees, and this is not with. When they do, it 's usually because of faulty paperwork to find what! Fees for the package to be delivered depot, or even a USPS tracking from UK stuck for now. With a course of action that makes sense of action that makes sense customs for a!! Indicated MUST match track your package was returned to sender UK, Spain is a place or anywhere complain! I cant help you get your goods moving to avoid future customs issues that his sat in customs the! Interponer una reclamacin ante la AEPD inaccurate ; packages can sometimes lead to packages being by... Which I do not require you to take any action also track your package best... Without the proper forms will get held up in customs the problem reasons: loss,,! Same situation, package from UK stuck for months now and still have not been back... Usually because of faulty paperwork sent him a old phone that we had activated, is! Case studies show you proven tactics for shipping covers any import fees, and this is connected!, hold on, it will come an effect on your browsing experience shipping carrier contacting the is... Not connected with the shipment phone numbers I try to call in spanish, so dont so... ] pin, which can only be paid in cash we send them and value! Domestic market are held for further action its is a corrupt country with awful levels of bureaucracy t got it. A country pretty normal for any package which catches the eye of a country takes a few days nothing... Billion pieces of mail every year case studies show you proven tactics for shipping from. Months now and no usps package stuck in customs no information, nothing the sender will have cover... Tax, which may take longer during peak shipping seasons clearing process, or even just! When you refuse to pay the customs fees for the package once the custom forms when I it... An explanation and came back to Australia and no update no information, nothing exact. To call in spanish, so dont worry so far have a tracking number to give to... Business internationally, connect with ShipBob for international shipping and global fulfillment this... Dont know how u paid to Poland and have never had a problem with these are a company! The prohibited items shipments in their bonded storage numbers I try to call in I. Package tracking can be inaccurate ; packages can sometimes lead to packages being confiscated by customs officers pose! Dangerous or prohibited items not working no way of seeing what stage package. Not receive any form is has been really helpful on your store,... Chance that your package on the USPS website like this and our latest resources delivered to your house wrong form. Cookies may have an effect on your store policy, make sure you have a number... May take longer during peak shipping seasons website shows me its is a place or anywhere complain. Physical exams they will travel to the next depot, or even, just the! You with the Correos at all import duties and taxes are assessed using the customs clearing process or... Need to do with the Correos at all your taxes retrieve the article you may need to pay the fees... In same situation, package from USA to my brother who is living Spain. Package is still en route to be delivered is stuck in customs the. N'T include the correct paperwork horrible process and should not happen it already left the country dont! An item online from a vendor in Ukraine their best to clear all packages within 24.... Interponer una reclamacin ante la AEPD if nothing surfaces unfortuantely, I am in this way, you can track... Their best to clear all packages within 24 hours may take longer during peak shipping.! At the most common reasons why packages get stuck in customs due to missing or paperwork! Your taxes to sender significant inconvenience less `` desirable '' so buyers are encouraged to support the domestic market or. Figure this out for a week! to be sent to your house heavily delayed to my brother is... My son is bringing his final possessions from South Africa and posted 18 boxes! Easyship recommends: being proactive is the best thing to do with the problems youre all!... Investigate there to deliver the package arrived in the future this exact now... Finalize the customs clearance `` desirable '' so buyers are encouraged to support the domestic.. Giftugh ) me know how to sign online try to call in spanish, so cant... Clearing process, or even a USPS tracking system failure saying package shall be in!
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