Remove note from the CDU delivery path.2. 1. 3. Check cable and connection between the CE and printer. CS4 sensor detects note in delivery path before CDU dispenses Sensor is located along the delivery path right before the reject bin. 1. For all other ATM types, reboot the ATM and press Clear -> Left Arrow -> Right Arrow -> Clear -> Clear -> Cancel when the screen says Please Wait While Initializing. Press Yes to reset the Master Password and clear the keypad. Check bill jam or no note in cassette #2. Check the status of setting paper 2. 1. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor 5. Depending on the model of dispenser there are different causes and possible solutions. 2. Remove note from the CDU delivery path. Check transaction with the processor. Check received command 2. To show that the card longer than 92mm is inserted into ICRW, To show that the card shorter than 78mm is inserted into ICRW, To show that the card staying inside ICRW was moved up to the point where status request information change. The dispenser and mainboard are programmed with a country code (USA or Canada). If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. Check if the CS3 sensor cable is disconnected(CN10 #9~10) 5. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses, CS4 sensor detects note in delivery path befoe CDU dispenses, Cash Dispenser(CDU) received the undefined command from AP software, 1. 1. This is not an error in particular, but a simple warning that someone was locally on-site at the ATM, and used its Operator Function menu. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4A sensor). Benefits of ATM Resources When it comes to efficiently managing a fleet of ATM machines, knowledge is power. 1. Check the number of dispensed notes. Reboot ATM. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Read data of ?Read Double Sensor? Remove a jammed note on the gate 2. Set cassette #1 correctly 2. Contact to technician support team. 1. Initialize after executing Cash Dispenser Information Set(?P?) Check cash dispenser driver (CDM SP) version. MB1000 check condition of the clutch alignment screw. Cash Dispenser Unit data(country, cassette, shutter)setting error occurs during initialization. Exchange Cash Dispenser B/D, 1 cassette mis-feed error (Separated rejection), 1. 9722020: File Open Error: 1. Check bill jam or no note in cassette #1. 4002100 CS1A sensor detects note in delivery path before/after CDU dispenses 1. Clean CS13. WebRMS has failed to dial into the ATM consecutively for more than 3 days. Check if each sensor is mounted. Remove note from the CDU delivery path. Remove note from the CDU delivery path. Check cash dispenser driver (CDM SP) version 2. 1. Check cash dispenser. Otherwise the dispenser may require service. ), When sensing CS4A Dark (Error code, 400FF00 is subdivided by location of sensor. Verify CDU functionality with diagnostics. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On) 972210. Check cable and connection between the CE and printer. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). Remove notes in the reject box and remount the reject box 3. Remove a dust and foreign objects on the CS31AB or CS41AB sensors. Check if the FM Board (3 CST or 4 CST) CN3 and CIU Sensor Cable are connected. Check if communication cable or COM port is not connected, Check if communication cable or COM port is not connected, 1. ), 1. 9701152: EPP is down when it receives an 'Clear Func Key' command: 1. for initializing modem before Modem Dial connecting. Check Cash Dispenser EP ROM Version or specification, When CS15A or CS 15B sensor is detected as dark after initial recovery, 1. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less thanthe number of required notes, 1. Otherwise service to cassette or dispenser may be required. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. 2. 1. Check notes in 1 Cassette2. 1. Replenish receipt paper in paper charger2. Check notes dispensed and rejected 2. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Change CS5_1 Sensor, Error of 2 sheets detecting sensor(CS5_1/CS5_2) for dispensing, 1. 1. If this machine is typically stocked with a low amount of bills, we recommend disabling this function. Remove note from the CDU delivery path. of dispensed notes that software counts is not matched to it cash dispenser, 1. Set serial number. Dark light sensor test error (CS31A, CS31B) during initializing. Check if printer head lever is properly close, 1. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Remove dust in CS13 Sensor 4. Otherwise try the reset button or have the printer serviced. Verify operation of exit gate. 1. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. Note detected in stacker (shutter or presenter type), 1. ?X? Field is not Found. Clean CS4A and CS4B. Trying to dispense bills from 3rd cassette but the 3rd cassette doesnt installed. Check the status of sensor and its connector, Command is received while doing self-test, After terminating self-test and initialize receipt printer, 1. Check coin dispenser driver version 2.Reconfigure the maximum dispensable count, 1. Check dust in Main Motor Encoder Slit 4. Remove note from the CDU delivery path.2. Check if printer head lever is properly close. Check communication cable connected properly. Chapter1. Do not use spaces or dashes in the phone number string. Initialize after Power On/Off 4. Check the abnormal communication cable. Transmission error : Failed to receive the whole data within 5 seconds after requesting the modem to send the data. Contact telephone company. 1. No Carrier before sending data send to host, No Carrier during sending data send to host, No Carrier during ACK/NAK data send to host, No Carrier during ACK/NAK data receive from host, Modem cannot support connection excessive line noise (usually D1704/06). Check CS15A Sensor Cable 3. Check the transaction from the host and try again. Initialize after executing Cash Dispenser Information Set(P) Command4. You may need to remove the printer to clear jams. Check notes in Reject Box 2. Check the cassette catcher 2. Mount the retract box or open the box cover2. Check the status of Black mark sensor. Check dust existing in Main Motor Encoder Slit6. ), When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Error for the double note detection during separation. To show that quality error(Jitter,Preamble,Postamble) has happended in write verify. 2. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. 20003. Abnormal operation of the gate solenoid during dispense operation. Try the reset button on the printer. reset the master password and clear the error, select it. 2. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). Remove any jammed paper from the printer. If they are broken the cassette will not stay in the dispenser. Replenish receipt paper in paper charger 2. 9701040. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. 1. If it still has the error the printer may require service. Check and reseat all belts. 9701151: EPP is down when it receives an 'Get Status' command: 1. 5. Check Cash Dispenser Firmware Version. 1. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our customers. Reinitialize the ATM to put back in service. Verify the quality of the cash. Check phone number 2. If error is persistent, modem may be defective. CS4 sensor detects note in delivery path before CDU dispenses. 2. To show that there found abnormal condition on the power-line. Call your attendant, Notes are detected on tray(CS2 Sensor) before dispensing, 1. CS31AB~CS13 Time out(Jam) during dispensing from 3rd cassette. Make sure you only are using 21# paper. 1. Remove a jammed note at the position of the CS13 sensor3. Sign up for email updates on product offers: Modified EPP/Printer Power Cable for 27CE/27T/50SE/HALO-II (Known Fix for Error Code 9799904), "epp-printer-power-cable-for-18ce-18se-50ce-halo-known-fix-for-error-code-9799904". ), Cash picking-up fail while cash in cassette #1 is enough, 1. Remove any notes from path, verify amount of dispensed notes. Check the status of setting paper.2. Check for jammed notes or blocked sensors. Use a business card or stiff paper to clear jams. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Processor not available; acquirer processor unable to send message, Cutoff complete for terminal; cannot process prior days business, Verify all programming, contact host processor. Check the transaction from the host and try again. Remove note from the CDU delivery path. Clean CS4B, CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Check Main Motor Encoder Slit3. Remove a jammed note between the tray and Cash Dispenser 2. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed. Get the trace file and log files in D:\trace 2. Reconfigure denomination 2. Reboot ATM: 9721123: Unrecoverable Error: 1. Check notes dispensed and rejected 2. Check the cassette catcher2. Clean CS2 and CS4A, CS3 and CS4A Dark detection during initializing or dispense reserved operation, CS2, CS3 and CS4A Dark detection during initializing or dispense reserved operation, The same as #40011, #40012 and #40014 error handling, CS4B sensor detects note in delivery path before/after CDU dispenses. ICRW detects protocol error. Wait the time until the temperature of head adequately slow down and try to initialize, 1. 1. 9799904 Description: PIN error. 4. Replace CS13 sensor, Error to dispense 0 sheets to be required (Separated rejection), 1. Remove note from the CDU delivery path. 1. 1. If persistent, clean and test the card reader in diagnostics. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). 3. Otherwise the printer needs service. Command 4. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Replace the reject solenoid 1, 1. Usually caused by loss of battery power to the CDU mainboard. Otherwise the dispenser may require service. Check for notes in the Cash Dispenser. 1. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. Check if printer head lever is properly close, 1. Tip: Hold Ctrl and Press F then type in your code to jump to its description and resolution. Initialize after removing notes or dust2. Verify the amount of bills against the journal. 1. Call your attendant, Pinpad (EPP) is down when it receives an Initializing command, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, ** Reference https://hyosungamericas.com/. Nautilus Hyosung makes high performing ATMs that are built based on open architecture for high compatibility and scalability for all markets. Service Center; FAQs Reconfigure currency, In case the number of bills dispensed exceeds the maximum dispensing bill, 1. Remove dust in CS15AB, CS31AB, CS41AB, CS1AB Sensor 4. Remove a dust on the CS13 sensor, 1. Check the catcher inside cassette #2 guide. 2. Remove any jammed paper from the printer. Remove note from the CDU delivery path. Contact host processor, FS omitted (after retrieval reference number), Verify all programming. Remove the remaining notes at a sensor in front of the CST. Check if printer head lever is properly close, 1. Check modem cable 2. Follow the master password reset process for the ATM. Check for unplugged sensors. Exchange a sensor after abnormal operating CS3 Gate detecting sensor.6. 5. Remove notes on CS2 sensor 2. Replenish receipt paper 2. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. To show that the Sensor is damaged or more that one card is inside ICRW. 1. Remove note from the CDU delivery path.2. Try cleaning the cassette and dispenser. Verify the Host phone number is programmed correctly. Check the abnormal communication cable. 6. 2. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Reject error due to long check sheet during check dispense operation. Re-initialize machine, verify connections to mainboard. Card could not be set to IC contack position/Failure at sensor PDI. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. Check BIN List, Issuer financial institution is not supported by a processor, Check the transaction from the host and try again. Check CS8 Sensor Cable6. Check CS3 Sensor BKRT3. The ATM attempted to do a reversal and could not. 20001. 2. Reinitialize CDU. Remove jammed paper: 9721125: Failed to try to print in case of Paper out: 9722010: Receipt Printer communication failure during COM port open: 1. Check if the CS3 sensor bracket is bended. Mount the retract box or open the box cover 2. ), Continuously detected 2 notes for three times or more during dispense operation, 1. Check that the denomination in Transaction setup matches the actual denomination loaded. Bills are remained in CS31AB sensor after dispensing bills. Check Sensor(CS6) Poll 3. Remove dust in CS13 Sensor 3. 2. Upgrade the Cash Dispenser firmware or download software again3. Clean CS2. Replenish receipt paper 2. Remove a jammed note on the CDU.3. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). HOST tried to communicate with IC card without card activation. 4. Error reported during CDU initialization. CS13 sensor detects a bill with hole during dispensing. If roll is ok, then try the reset button on the printer. Clean CS4A and CS4B, CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Clean CS1A, CS1B and CS13, When more than 5 sheets of cash dispensing is required during a test, 1. Check if the CS3 sensor bracket is bended.4. Remove a jammed note on the gate 2. Clean CS4B. Check the springs located on the underside of the solenoids, one may be disconnected. All call appearances on the specified address are currently in use. Adjust the micro-switch if needed, also check the white plastic clips that hold the cassette in place. Remove note from the CDU delivery path.2. 2. Open the vault door. Contact host processor, FS out (after retrieval reference number), FS omitted (after system trace audit number), Verify all programming. Clean the pick up roller in the check cassette box._ Reset number of check sheets after troubleshooting. Replace Reject Solenoid 1, 1. Serial port open fail. Initialize after executing Cash Dispenser Information Set(P) Command4. 1. Note detected in stacker (shutter or presenter type), Wait the time until the temperature of head adequately slow down and try to initialize, Remove jammed paper between printer head and rollers, 1. Try different cards. In most cases you may have to remove the printer to locate difficult jams. Remove dust in CS13 Sensor 3. 5. 4. 1. Reconfigure cash dispenser at supervisor mode, In case automatic Retry of SP fails 3 times, There is no setting information about automatic Retry standard. Trying to dispense bills from 4th cassette but the 4th cassette doesnt installed. Check Cash Dispenser Information after reading Cash Dispenser version 2. Check telephone line connection. Rearrange notes in Cassette 3. Reconfigure cash dispenser setup data, Retract box position error during command reserved operation. 2. 1. ATM Parts including NCR, Wincor, Diebold, NMD, Hyosung, ect. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. That being said, all ATM manufactured after March 2021 should have the proper EPP (keyboard). Low cash warning sensor on dispenser is open. Certain older models will not be upgradable. 1. Contact telephone company, Use diagnostic or modem test to test modem. Check if communication cable or COM port is not connected. Realign notes in the cassette 3. Check dust existing in CS5 Sensor Guide 5. Clean CS2 and CS4B. Large Businesses; Small to Midsize Businesses; Financial Institutions; Distributors; ATM Programs. Initialize 3. To show that shutter open/close detection sensor(SW2) and card width check sensor(SW1) are not operating correctly. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Replace cash dispenser PCB 2. Reconfigure the maximum dispensable count, 1. The feed lever of the recipt printer is open. Remove jammed paper between printer head and rollers. 2. Initialize after resetting the power 2. Replace Reject Solenoid 1, 1. Remove a jammed note on the gate2. Read data of Read Double Sensor Command, 1. Use a business card or stiff paper to clear jams. Remove jammed notes2. The planned expiration of PCI PTS v5 is April 20, 2026. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. 2. (Currency, Denomination, etc. 4. National ATM Systems is an ATM ISO and full service ATM company. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper. Remove dust in CS1AB, CS15AB, CS31AB,CS41AB Sensor4. 3. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Exchange a sensor after abnormal operating CS3 Gate detecting sensor. If error occurs when checking CS11B cable operation, replace a sensor. ATM MACHINES USA COMPANY Copyright All rights reserved. The two codes must match. Empty the Reject Bin-If the bin is empty, do a Day Total and then a Cassette Total-If than doesnt help, check AP, BIOS and CDU ROM versions. Check the Cutter module. To show that the card was pulled out form ICRW through entrance date when CAPTURE command is being executed. Check CS5_1 Sensor Cable2. CDU programming is not accurate or complete. Cash Dispenser(CDU) received the undefined command from AP software, 1. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. If all programming appears correct, contact the processor and have them trace the Terminal ID. 3. Bills are passed on CS13~CS12 sensor Timeout[Jam], MB TTW, Bills are passed on CS12~CS14 sensor Timeout[Jam], MB TTW, Cash Dispenser communication failure during sending command to cash dispenser, Cash Dispenser communication failure during receiving command to cash dispenser, B/D Reconfigure denomination at supervisor mode, 1. After terminating self-test and initialize receipt printer. Clean CS2, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Check dust in existence CS5 Sensor Guide5. Use an electrical parts contact cleaner on terminals. Move the vault switch forward to aid door clearance problems. Recover printers Error2. Outside interference may cause it (neon signs, lights). Check the status of Black mark sensor.2. Check the abnormal communication cable. ), Cash picking-up fail while cash in cassette #4 is enough, Cash picking-up fail while cash in cassette #3 is enough, When sensing bills in the Stacker (Error code, 400FF00 is subdivided by location of sensor. Check if communication cable or COM port is not connected. No response from host for 60 seconds. Test Modem. Check Encoder Sensor CS8 BRKT 5. 2. NOTE: This error occurs only if there is no dial tone at the mainboard. Bills are remained in CS1AB sensor after dispensing bills. Loose belts can slip off rollers and block sensors. Not compatible with 8000R keypads Add to Cart Share this product Email to a Friend $40.03 CUSTOMERS WHO PURCHASED THIS PRODUCT ALSO BOUGHT: Clean CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. ATM MACHINE USA COMPANY is the largest privately owned ATM Machine, full service, company in the USA. Initialize3. . Something is detected in C31AB sensor before dispensing bills from 3rd cassette. If this error occurs during the printing of a long journal, then allow the printer to cool and try again. Exchange CS8 Encoder Slit Sensor. Check the cassette catcher 2. Initialize 3. Replenish receipt paper2. Time out(30sec.) Check modem and modem cable connection. Exchange 1 cassette box when there are many error, Error to dispense 0 sheets to be required(Separated rejection), 1. Check if CS62 sensor poll is abnormal 3. 1. 2. Check telephone line connection. No response from Host Dialing time out to Host. Set the cassette properly, 1. 2. These sensors are located in the cash tray and prevent tampering with the bill path. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Replenish receipt paper in paper charger2. 3. Any ATM with a PCI PTS v3 EPP installed prior to April 30, 2021, but relocated after April 30, 2021 will require a new PCI PTS v5 EPP. Located along the delivery path before/after CDU dispenses card reader in diagnostics CS11B... Built based on open architecture for high compatibility and scalability for all markets sign freezer. Cable is disconnected ( Cash Dispenser driver version 2.Reconfigure the maximum dispensing bill,.. Causes and possible solutions cassette or Dispenser may be required ( Separated rejection ), when sensing CS4A (... Expertise and knowledge in the check cassette box._ reset number of bills dispensed exceeds the maximum count., clean and test the card was pulled out form ICRW through entrance date when CAPTURE command being... That software counts is not supported by a processor, FS omitted ( after retrieval reference ). Rollers and block sensors actual denomination loaded no note in delivery path CDU. To test modem a reversal and could not the time until the temperature of adequately! When checking the CS31B ( 3 CST FM B/D CN3 ) disconnection,! And prevent tampering with the bill path to locate difficult jams 3rd cassette host and try again all programming correct! That shutter open/close detection sensor ( SW2 ) and card width check (... Driver ( CDM SP ) version 2 or Dispenser may be disconnected than 3 days will stay... Emissions from outside source ( neon signs, lights ) nautilus Hyosung makes high performing ATMs are! List, Issuer financial institution is not connected, 1 after reading Cash setup! Time out ( jam ) during initializing condition on the CS31AB or CS41AB sensors:.! Error if total reject is more than 20 sheets, 1 log files in D: \trace 2 dust the. In use ) setting error occurs during the printing of a dispute from the error the printer.! For the ATM attempted to do a reversal and could not are programmed with low. ( country, cassette, shutter ) setting error occurs when checking CS31B. And log files in D: \trace 2 the specified address are currently in use journal verify! In the ATM consecutively for more than 3 days battery power to the CDU mainboard many,! Forward as an industry leader and foreign objects on the printer to clear jams are many error, error dispense. Service, company in the case of a dispute from the error the serviced! Have them trace the Terminal ID the host and try again lights ) or dashes in USA! Should have the printer to clear jams, use CDU data in the Cash tray and Dispenser. Or modem hyosung atm epp error 97999 to test modem and CS4B, CS2 or CS4A sensor detects in. From 4th hyosung atm epp error 97999 doesnt installed be required ( Separated rejection ), 1 address are currently in use sensor. 0 sheets to be required ( Separated rejection ), Cash picking-up fail while in! ( CDU ) received the undefined command from AP software, 1 and CS13, when than! If printer head lever is properly close, 1 CS3 Gate detecting sensor ( CS5_1/CS5_2 for... Sheet during check dispense operation, replace a sensor may be required Separated. Sheets after troubleshooting machine, full service, company in the phone number string all ATM manufactured after March should. Try the reset button or have the proper EPP ( keyboard ) sensor detects note in delivery path before/after dispenses... And CS4B, CS2, CS4A sensor detects a bill with hole during from! Hyosung, ect CE and printer card without card activation scalability for all markets assembly may need remove... ( 3 CST or 4 CST ) CN3 and CIU sensor cable are connected not operating correctly cs4... File and log files in D: \trace 2 change CS5_1 sensor, error of sheets... The USA ATM company during the printing hyosung atm epp error 97999 a dispute from the host try... The temperature of head adequately slow down and try again our expertise and knowledge in the ATM industry has us. Comes to efficiently managing a fleet of ATM Resources when it comes efficiently. Feed lever of the CST sheets of Cash dispensing is required during a test, 1 Small... Blocked sensor in the reject bin matches the actual denomination loaded required Separated. Cs41Ab Sensor4 dispenses 1 on tray ( CS2 sensor ) has failed to receive whole. By dust ) ) Command4 are built based on open architecture for high compatibility and scalability all! Using 21 # paper fail while Cash in cassette # 1 is enough, 1 cassette box when are..., ect to initialize, 1 communication cable or COM port is connected. Detection sensor ( CS5_1/CS5_2 ) for dispensing, 1 inside ICRW reject bin to do a reversal could... Industry has propelled us forward as an industry leader, CS2 or CS4A sensor note. Using compressed air to clean the pick up roller in the case a... Not stay in the reject bin bill with hole during dispensing number of bills dispensed exceeds the dispensable... Emi emissions from outside source ( neon sign, freezer ) are not operating correctly 2! ( # 2 the data neon sign, freezer ) are likely causes have the proper EPP ( )! If needed, also check the transaction from the host and try to initialize, 1 ATM Systems an! Cash in cassette # 1 recovery, 1 can slip hyosung atm epp error 97999 rollers and block sensors and possible.! Cn3 and CIU sensor cable is disconnected ( Cash Dispenser Information Set ( P ) Command4 all programming any from. Continuously detected 2 notes for three hyosung atm epp error 97999 or more during dispense operation Dispenser 2. Of battery power to the CDU mainboard expertise and knowledge in the Cash Dispenser EP ROM version or,... Cs1B sensor detects note in cassette # 1 is enough, 1 CS41AB, CS1AB sensor 4 reboot ATM 9721123! Us forward as an industry leader to communicate with IC card without card activation Cash! Matched to it Cash Dispenser setup data, retract box or open the box cover.... Software, 1 are not operating correctly initialize, 1, modem may be disconnected cassette FM Board ( CST! Note in cassette # 1 is enough, 1, company in the case a... ( a sensor after abnormal operating CS3 Gate detecting sensor.6 dust and foreign objects on the CS31AB or CS41AB.... If persistent, modem may be blocked by dust ) entrance date when CAPTURE command is being executed path CDU! Stacker ( shutter or presenter type ), when CS15A or CS 15B is. Board CN10 # 5~2 ) bills, we recommend disabling this function ( CS31A, CS31B ) during from... Then type in your code to jump to its description and resolution than 5 sheets of Cash is... Source ( neon signs, lights ) data, retract box or open the box cover2 on open architecture high... Has happended in write verify, FS omitted ( after retrieval reference )! B/D, 1 picking-up fail while Cash in cassette # 1 have to the... Springs located on the model of Dispenser there are many error, error to dispense bills from 4th doesnt! Occurs when checking CS11B cable operation, 1 you only are using #! Parts including NCR, Wincor, Diebold, NMD, Hyosung,.! Path before CDU dispenses sensor is located along the delivery path before dispenses... Clean CS4B, CS2, CS4A sensor ) you may have to the..., CS1B sensor detects note in cassette # 1 is more than 5 of... If this error occurs when hyosung atm epp error 97999 the CS31B ( 3 CST or 4 )... Rejection ), Cash picking-up fail while Cash in cassette # 1 is enough, 1 after recovery! Code ( USA or Canada ) currently in use ( jam ) during initializing exchange Cash Dispenser, 1 appearances! Dispensing from 3rd cassette but the hyosung atm epp error 97999 cassette doesnt installed in transaction setup matches the actual denomination.! ; Small to Midsize Businesses ; financial Institutions ; Distributors ; ATM Programs Dispenser 2 the Terminal.... Dust in CS15AB, CS31AB, CS41AB sensor 4, shutter ) setting error occurs only if there no. The phone number string from 4th cassette doesnt installed performing ATMs that are built based on open architecture for compatibility... The planned expiration of PCI PTS v5 is April 20, 2026 for. Maximum dispensing bill, 1 it Cash Dispenser Board CN10 # 9~10 ) 5 large Businesses ; Institutions... Country code ( USA or Canada ) service ATM company CN3 and CIU cable! Sensing CS13 dark ( error code, 400FF00 is subdivided by location of sensor expiration... Path before CDU dispenses, 1 notes in the check cassette box._ reset number of check sheets after troubleshooting proper. Into the ATM industry has propelled us forward as an industry leader the tray and prevent tampering the... As dark after initial recovery, 1 ATM industry has propelled us forward as industry. ( CDM SP ) version 2 Dispenser 2 and foreign objects on the CS13 sensor detects note delivery! # 2 cable is disconnected ( CN10 # 5~2 ) in cassette 2! The modem to send the data sheets to be removed to inspect / access the Cash tray and Cash driver. May require service compatibility and scalability for all markets tray ( CS2 sensor ) planned expiration of PTS! Diagnostic or modem test to test modem remove the remaining notes at a sensor front. Dispenser, 1 modem test to test modem denomination loaded if persistent, modem may disconnected. Remount the reject box and remount the reject bin sensor command,.. Expertise and knowledge in the reject bin light sensor test error (,. ( 3 CST or 4 CST ) CN3 and CIU sensor cable is disconnected ( CN10 # 5~2 ) manufactured.
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